At Espresso Beauty, we strive to provide every client with a relaxing and professional experience. To ensure appointments run smoothly, please read our booking policy before confirming your booking.
 

Booking & Payments
 

• Bookings must be made in advance.

• Full payment is required to secure your booking and must be received at least one (1) week before your appointment.

• If payment is not received by the due date, your appointment may be cancelled and made available to another client.
   

Nail Art & Pricing
 

• We love bringing your nail inspiration to life.

• Please note that intricate, detailed, or complex nail art may be subject to additional charges.

• Final pricing will be confirmed once your design has been discussed.
   

Cancellations & Refunds
 

• Cancellations made within 48 hours of your appointment are non-refundable.

• Payments are also non-refundable once the service has been completed.

• For more information, please refer to our Refund & Cancellation Policy.

Appointment Policy
 

• To provide every client with the best possible experience, only one client is permitted per appointment.

• Friends, partners, children, or family members are unfortunately not permitted in the salon during your appointment unless prior arrangements have been made.

Health & Safety
 

Your health and safety are important to us.
 

Please inform us if you have any medical conditions, including diabetes, HIV, conditions affecting your immune system, or any other health concerns that may impact your treatment or healing. You should also let us know if you have any allergies, skin conditions, or sensitivities to nail products.
 

All personal and medical information shared with us is kept strictly confidential and is requested solely to ensure your safety and the safe delivery of our services.
 

Espresso Beauty reserves the right to decline or postpone a service where it is considered unsafe or where treatment may negatively impact your health or well-being.
 

Late Arrivals
 

We understand that delays happen, and we allow a 10-minute grace period.
 

• 10–15 minutes late: A R50 late fee will apply.

• More than 15 minutes late: Your appointment may be cancelled, your payment may be forfeited, or your appointment may need to be shortened with a simplified nail design to accommodate the remaining schedule.

• All late fees are payable upon arrival.

Agreement
 

By booking an appointment with Espresso Beauty, you confirm that you have read, understood, and agreed to this Booking Policy, including our payment, cancellation, health and safety, and late arrival terms.